Privacy Policy

Information we collect

When you submit a form or contact us, we collect the information you choose to provide: your name, email address, phone number, the property address, the city or town, your situation and timeline, and any message you share. We do not ask for Social Security numbers, bank account numbers, or similar sensitive financial identifiers through this website.

We also automatically collect standard technical information through analytics and advertising tools — such as your device and browser type, pages viewed, referring URLs, and a Google click identifier (gclid) when you arrive from a Google ad.

How we use your information

We use the information you provide to respond to your inquiry and discuss a possible cash offer; to coordinate with attorneys, title companies, and other professionals when your situation calls for it; to operate, improve, and secure our website; to measure the performance of our advertising; and to meet our legal obligations.

Cookies, analytics, and advertising

We use Google Analytics 4 and Google Ads, which set cookies and similar technologies to understand how the site is used and to measure ad conversions.

We use Google’s Enhanced Conversions feature, which sends a hashed (irreversible) version of your email address or phone number to Google to match a conversion to an ad click. Your raw contact details are not shared in readable form for this purpose. You can opt out of Google Analytics using Google’s browser add-on, and you can manage ad personalization in your Google account settings.

We also store a Google click identifier (gclid) in a cookie for up to 90 days so we can match a later form submission to the ad that brought you here. This supports offline-conversion reporting to Google and helps us measure which ads lead to real conversations.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate — for example, Resend (our email service provider, which processes your contact details to deliver your inquiry to us) and Google (analytics and advertising) — and with attorneys, title companies, or other professionals involved in your transaction, or where required by law.

Data retention

We keep inquiry information for as long as needed to assist you and to meet our legitimate business and legal record-keeping needs, after which we delete or anonymize it.

Your choices and rights

You may ask us to access, correct, or delete the personal information you have given us by contacting us at the address below. You can also decline cookies through your browser settings and opt out of analytics and ad personalization as described above.

Children’s privacy

Our website is not directed to children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the most recent version.

Contact us

If you have questions about this Privacy Policy or your information, contact Flexible Home Solutions, LLC, 455 Boston Post Rd, Old Saybrook, CT 06475. Phone: (203) 464-8829. Email: info@flexiblehomesolutions.co.